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Service 20000 offers Consultancy, Interim Management and Education in Service Management and Outsourcing from industry expert Lynda Cooper.

You can now order the book on differences between 2005 and 2011 edition of ISO20000

NEW - differences book now available with ISO20000 part 1

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Lynda Cooper is an industry expert in Sourcing and Service Management using ITIL and ISO20000. She is an author of ISO20000, ITIL Master qualified, and renowned speaker with over 20 years experience in interim management, consultancy and outsourcing including offshore working. Lynda uses her knowledge coupled with a pragmatic approach and extensive customer experience to optimise your IT or BPO Service Delivery, whether in-house or outsourced, to meet your business needs.

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Link to free Downloads

For more information, contact Lynda

Link to ISO20000 blog http://blog.apmg-international.com/index.php/author/lynda-cooper/

ITIL is best practice service management published by OGC.

ISO/IEC 20000 is the International Standard for IT Service Management, more commonly known as ISO20000.

Services: Consultancy, Training, Interim Mgt, Speaking

The topics covered include:

- sourcing strategy, service transition, offshore working advisory

- pre-sales support for major IT and BPO service bids

- service management assessment, planning, implementation - ITIL and ISO20000

- service efficiency reviews, improvement programmes,

strategic independent service reviews

- compliance, standards and IT governance

- interim management

- education and culture change programmes

Service 20000 - Lynda Cooper

ITIL Master, ISO/IEC 20000 co-author, Service Management consultancy, interim management and education