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Downloads and Blog (control and click on links)
See my blog on ISO/IEC 20000 for APMG at
Planning and Achieving ISO/IEC 20000 Certification, Pocket Guide
Fully updated by Lynda Cooper. ITSMF members can download free or others can buy at:
Free downloads about ISO/IEC 20000  
The benefits of ISO/IEC 20000
Myths and Truths about ISO/IEC 20000
Design and transition of new or changed services in ISO/IEC 20000
Conforming to the information security requirements of ISO/IEC 20000-1
Minimising the documentation

Permission to reproduce extracts from BSI ISO/IEC 20000-1:2011 is granted by BSI.  British Standards can be obtained in PDF or hard copy formats from the BSI online shop: or by contacting BSI Customer Services for hardcopies only: Tel: +44 (0)20 8996 9001, Email: